Order(s) Out Of Disorder, Part 2

(I work at a drive-in style restaurant that also takes call-in orders. It’s store policy to ask for the customer’s name before ending the call, because we sometimes get more than one call-in order at a time.)

Me: “Hello. How can I help you today?”

Customer: “Pick-up.”

Me: “Okay. Not a problem!”

(I check the register, and I see that we have three call-in orders at the moment.)

Me: “What was the name for that order?”

Customer: “I don’t know! I didn’t call it in!”

Me: “Well, we have several call-in orders right now so I’ll need some information to make sure you get the right one. What food was on the order?”

Customer: “How the h*** should I know what she ordered?!”

Me: “Okay… So, you don’t know the name and you don’t know what the order was for?”

Customer: “Yeah, whatever! Now give me my food!”

Me: “Without the name or the order, I have no way of knowing which one is yours. You’ll either have to call and ask or wait for all the other orders to be picked up first because I can’t just guess and risk giving out someone else’s food to the wrong person.”

Customer: “WELL THAT IS JUST STUPID!”