Only If It Grows On Trees
Me: “Hello, you’re through to the loans department. My name is [My Name]. How can I help you?”
Caller: “I’d like to check how much I could get on a loan, please.”
(I get the person’s details and check the account.)
Me: “Thank you, Mrs. [Caller’s Name]. You can have a loan of up to £900.”
Caller: “Do I have to pay that back?”
Question of the Week
Have you ever served a bad customer who got what they deserved?