Online Store, Meet Offline Brain
(The customer is requesting that I order her some clothing that our store currently does not have in stock to be delivered to her home address.)
Me: “…and what is your home address?”
Customer: “Why do you need that?”
Me: “So that the clothes can be delivered to the correct address.”
Customer: “How do the clothes get to me from the computer?”
Me: “I’m sorry, ma’am, I don’t quite understand what you are asking.”
Customer: “I mean, all you have told the computer is my information. How do the clothes get from the computer to me?”
Me: “Well, the information goes to our warehouse and they will send the clothes to your address from there.”
Customer: “So, the clothes don’t come from the computer?”
Me: “You mean directly from this computer?”
Customer: “Yes, of course. How do I get the clothes from the computer?”
Me: “I’m sorry, ma’am, it doesn’t work like that. We can’t store merchandise in our computers.”
Customer: “Well, your systems are too outdated! I will just go buy them from my home computer so I don’t have to wait for the warehouse to send me my order in the mail!”
This story is included in our impossible requests roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
