Online Store, Meet Offline Brain, Part 2
Me: “I’m sorry, it looks like we don’t have that book in stock. I can order it for you, though.”
Customer: “Oh, no. I don’t do that ordering stuff. I don’t give my credit card information out under any circumstances.”
Me: “Well, we process the orders through a register, so it’s actually just like making a regular purchase.”
Customer: “I already told you, no! I don’t do that ordering stuff! I’ll just get it online. That’s all!”
Me: “But buying it online IS ordering. You’re giving your credit card information out.”
Customer: *pats my shoulder* “Oh, dear, it’s totally different. You have so much to learn, don’t you? Now, have a nice day!”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?
