One-Person Wrecking Crew
Customer: “I’ve been standing out there trying to pump gas for the last ten minutes! Your f****** gas pump is broken!”
Me: “I’m sorry. I’ll go out with you and see what I can do.”
(I see a bright red “Out of Order” bag on the nozzle; the customer has shoved everything into her tank, bag and all.)
Me: “Yes, that pump is broken. You’ll need to pull up to another pump.”
Customer: “Oh, well you guys should really mark it better. I wasted a lot of time here!”
Me: “Um… yes, we usually put a traffic cone in front.”
Customer: “Oh yeah…I saw it, but I didn’t know what it was for, so I just drove over it.”
(The cone was wedged under their car.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.