One Night And One Night Only
Caller: “I notice on your website that you show [Kid’s Movie] at midnight.”
Me: “Yes ma’am, that is correct.”
Caller: “Why would you do that? No little kid is going to see that movie at midnight!”
Me: “Ma’am, we have midnight showings for all movies, no matter the intended audience.”
Caller: “Well, how am I supposed to bring my kids to a midnight showing? This is a formal complaint and I would like to speak to your manager.”
Me: “Just one second, ma’am, I will send you to a manager.”
(I connect the caller with a manager.)
Caller: “How the h*** am I supposed to take my kids to see this movie if it only shows at midnight?”
Manager: “Ma’am, that is just the day before it is released. It will show many other days at normal times.”
Caller: “Well, why didn’t anybody ever tell me that?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?