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    One Last Parting Shot, Part 2

    | Panama City, FL, USA |

    Me: Thank you for calling ***. How may I assist you?

    Customer: “Yes! Finally! There is something wrong with my cellphone.”

    Me: “Alright, ma’am. I’ll be more than glad to help you with that. What seems to be the problem?”

    Customer: “I can’t call out.”

    Me: “Ma’am, it appears that everything is working just fine from both ends. What exactly is happening when you try to call out from your phone?”

    Customer: “Absolutely nothing! Jesus, are you stupid! I already told you that.”

    Me: “Right… let’s try this: turn your phone off and then back on. Maybe you just need to reset it.”

    Customer: *resets phone* “Okay, that’s done… and it’s still not working.”

    Me: “This is very strange. I can’t imagine why it would not be working. Try this for me, dial a number out and let’s see if you get an error message now that the phone has been reset.”

    Customer: “You stupid little b****! THERE IS NO F***ING DIAL TONE!”

    Me: “Erm, excuse me?”

    Customer: “How can I dial a number if I don’t have a dial tone?”

    Me: “Ma’am, the phone you’re using is wireless. It’s not going to have a dial tone.”

    Customer: “You really think I’m that stupid? My last cell phone had a dial tone!”

    Me: “I assure you, it did not.”

    Customer: “Listen to me, I have been around a lot longer than you. I think I know how to work a g**d*** phone! Who the h*** do you think you are?!”

    Me: “Humor me, please! Just dial a number, any number and see what happens when you hit send.”

    Customer: “Whatever!” *presses buttons on phone*

    (She has the phone on speaker, and I can obviously hear that the call has gone through.)

    Customer: “Well… I… the last… F*** YOU!” *click

    One Last Parting Shot