One Ink To Rule Them All
Customer: “I’d like a cartridge for my printer, please.”
Me: “Yes, of course. Which one would you like?”
Customer: “The one for my printer.”
Me: “Which printer is it?”
Customer: “The one that sits on my desk.”
Me: “What type of printer is it?”
Customer: “The one that sits on my desk.”
Me: “Do you know the type or the cartridge number? Did you bring the cartridge with you?”
Customer: “No. It sits on my desk. You must know which one it is!”
Me: “I’m sorry, I don’t. All of these cartridges are for different types of printers, and I’ll need to know what type of printer you have.”
Customer: “It sits at my desk! You have to know! I bought it here last year!”
Me: “We sell hundreds of printers each year. Is it HP, Lexmark, or Epson?”
Customer: “Look, I bought it here! I need a cartridge and I want it for the printer that sits on my desk!”
Me: “I’m very sorry, ma’am, but unless you know the kind of printer you have, I can’t help you.”
Customer: “What horrible service! I’m never coming back here again!” *storms out*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
