One Annoyed Paranoid, Part 2
(It is store policy to ask customers for zip codes, purely for survey purposes.)
Me: “Good evening. May I have you zip code, please?”
Customer: “No! That’s how they find you!”
Me: “I’m sorry?”
Customer: “Oh, yes. I heard it on the news. The number one way that people steal your identity is from your zip code!”
Me: “I’ll just enter a random one, then.”
Customer: “Thank you. Hey, do you guys ever have coupon specials?”
Me: “Oh, yes. Several times a year. We send out coupons to our email list. Would you like to sign up?”
Customer: “Sure!”
Me: “Alright. When you get home, you can go to our website. The address is on your receipt. Sign up with your email address there.”
Customer: “Wait, you’ll have my email address then?”
Me: “Yes, ma’am. That’s how the coupons and discounts get sent out. However, we keep that information very private. It’s not given out to anyone else.”
Customer: “No way, they’ll use it to steal my identity! Let me give you my street address. You can send things there.”
(The customer proceeds to hand me a blank check with all her info. She doesn’t even bother to void it.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
