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    On The Need For Consumer IQ Requirements

    | Suffolk, UK |

    Customer: “Hello, I’d like to return this gas cooker…”

    Me: “Sure, what’s the problem with it, madam?”

    Customer: “The picture on the front of the box shows meat, although when I opened the box there was no meat inside…”

    Me: *In astonishment* “Okay, I’ll just go and get my manager…”