Me: “Thank you for calling [cable company], how can I help you?”

Customer: “Yeah, my cable box is doing that tiling thing.”

Me: “I can help you with that. Let’s try and reboot the box. I need you to unplug it.”

Customer: “My wife is recording a show. Will that be affected?”

Me: “Unfortunately, yes. If you unplug the box, the DVR will stop recording.”

Customer: “Do you think I should should wait, and call back later when it’s done?”

Me: *chuckles* “That depends on how much trouble you’ll get in with your wife.”

Customer: *laughs nervously* “Yeah, you’re right. She’ll lock me in the basement again…I’ll wait, thank you.”