Oh Customer, Wherefore Art Thou
(I was working as an usher on the door, directing people to their seats.)
Customer’s Daughter: “We’re lost, Mummy.”
Customer: “I know. How do we get out of here?”
Me: “Can I help you?”
Customer: “Yes, we’re lost.”
Me: “Lost?”
Customer: “Yes, we can’t find our seats.”
Me: “You’re in C12 & 13. That’s the back row, the two seats in the middle.”
Customer: “Oooooh, okay…”
(I watched as she looked for their seats. She stared right at them… then looked over the edge, up to the balcony, and even at the chandelier! They finally settled down in the nook seats at the side that have zero visibility. I worry about our audiences sometimes.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
