Off-site And Out Of Sight
(I work for an automated parking structure. Unfortunately, we don’t have access to the cameras at the entrances. All we know about a situation is what a customer tells us over the intercom system.)
Customer: “Hello?”
Me: “Hello, this is [company]. How can I help you?”
Customer: “Your machine is broken. It won’t take my credit card.”
Me: “Well, let’s see if I can help you. Please insert your ticket facing up, and then insert your credit card facing the same way.”
Customer: “Like this?”
Me: “I’m sorry, ma’am. I don’t have any cameras there, so I can’t see what direction you’re trying to insert your ticket.”
Customer: “Oh. Like this?”
Me: “Ma’am, I still can’t see you. Are you inserting the ticket facing up?”
Customer: “Like this?”
Me: “Ma’am, I can’t see you. Can you describe what the ticket looks like for me?”
*pause*
Customer: “Like this?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
