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    Off-site And Out Of Sight

    | Pasadena, CA, USA | Uncategorized

    (I work for an automated parking structure. Unfortunately, we don’t have access to the cameras at the entrances. All we know about a situation is what a customer tells us over the intercom system.)

    Customer: “Hello?”

    Me: “Hello, this is [company]. How can I help you?”

    Customer: “Your machine is broken. It won’t take my credit card.”

    Me: “Well, let’s see if I can help you. Please insert your ticket facing up, and then insert your credit card facing the same way.”

    Customer: “Like this?”

    Me: “I’m sorry, ma’am. I don’t have any cameras there, so I can’t see what direction you’re trying to insert your ticket.”

    Customer: “Oh. Like this?”

    Me: “Ma’am, I still can’t see you. Are you inserting the ticket facing up?”

    Customer: “Like this?”

    Me: “Ma’am, I can’t see you. Can you describe what the ticket looks like for me?”


    Customer: “Like this?”