Of Closed Minds And Opened Doors

(I am walking a customer out to her car so I can help her load the mulch she has purchased. She tries unsuccessfully to use her key fob to open the trunk.)

Customer: “It’s not working! Oh my god, what am I going to do? I can’t get into my car!” *starts tearing up*

Me: “Ma’am, it’s okay! Just use the key to open the door.”

Customer: “It won’t open the door! It only starts the car. What are you, stupid?”

(We go through this a couple more times before she caves in.)

Customer: “Fine, I’ll try it your way!”

(As expected, the door opens with a key.)

Customer: *condescending* “Well, how am I supposed to know that the key opens the door?!”