Nuts All Around
(I’m working at the concession stand. A woman and her grandson walk up to my register.)
Customer: “One bag of M&Ms and a drink.”
Me: “Would you like plain, peanut, or peanut butter?”
Customer: “Plain! He can’t have peanuts, he’s very allergic.”
(The transaction continues as normal, and they purchase popcorn, which is commonly made with peanut oil at other theaters.)
Me: “Just so you know, our popcorn is made with coconut oil instead of peanut oil, so he can eat that.”
Customer: *stops dead in her tracks* “No! Coco-NUT! It’s a nut. He can’t eat it.”
(I can’t manage a response before she walks off with her grandson.)
Manager: *walks over, laughing* “Did that really just happen?”
Question of the Week
Have you ever served a bad customer who got what they deserved?