Now You’re Talking
(I am alone in my store when a customer comes in. Because of where I am located, I can’t get to within her line of sight immediately, but it’s not a very big store so she can hear me.)
Me: “Hi! How are you today?”
Customer: “I’m well, thanks, and you?”
Me: “Fine, thank you!”
(I continue talking as I walk. I am now two feet away from her and wearing a nametag.)
Me: “Has it been a while since were here?”
Customer: “Oh. Um. I guess it has?”
Me: “Okay, welcome back!”
(She gives me a puzzled look.)
Customer: “Do you, um, work here or something?
Me: *baffled* “Yes, ma’am?”
Customer: “Oh, I thought you were another customer. I wondered why you were so chatty!”
Question of the Week
Have you ever served a bad customer who got what they deserved?