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    Now I Help You, Now I Don’t

    | Edmonton, AB, Canada |

    (The customer service desk at the small store I work at is not manned at all times. It’s pretty much just where we store lotto and cigarettes. Most customers realize pretty quickly that they can go to any till to get service. This time I have seen a lady standing there, saying nothing for ten minutes.)

    Me: “Can I help you with anything, ma’am?”

    Customer: “I need to talk to someone in customer service.”

    Me: “I’m sorry, we don’t have anyone just in customer service, but I can help you with anything you need.”

    Customer: “No! I must speak to someone in customer service.”

    Me: “Unfortunately, that’s not possible. This is a small store, so we all work at the customer service desk.”

    Customer: “I’m not leaving until I speak to someone from customer service.”

    (I go to the back, take my glasses off, put on a hat, and go back, this time behind the desk.)

    Me: “Can I help you, ma’am?”

    Customer: “Yes, finally! One of your stupid supervisors was saying that–”

    (She sees my nametag, stops, turns red, and leaves.)