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    Nothing You Can Say In Reply

    | Madison, WI, USA | Extra Stupid, Technology

    Caller: “Yes, I sent this request in to update the new rates weeks ago, and I still haven’t seen anything done about it!”

    Me: “Okay, how did you submit that information to us?”

    Caller: “I replied to the email from you people asking for the information of course!”

    Me: “You replied? Ma’am, we send emails from an unattended inbox called ‘Do Not Reply.’ Did you reply to donotreply@****.com?”

    Caller: “Yea, I suppose that was the email address. Why?”

    Me: “Well, first off, it’s from ‘Do Not Reply’ and in the email, it reiterates that this is an unattended inbox. It directs you to several other means of submitting that information with big bold letters that say ‘DO NOT REPLY.’”

    Caller: “Well how was I supposed to know that?!”