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    (Ten years ago, I was working for a company selling computerized cash registers. A customer called in to help me with a cash register that didn’t connect to the back office computer)

    Me: “So, can you tell me the settings of the DIP switches on the cash register?”

    Customer: “DIP switch?”

    Me: “Oh, sorry, the small switches located on the backside.”

    Customer: “Eeeerrr…there are no switches there.”

    Me: “Oh, yes, there are. Right next to the power cord.”

    Customer: “No. There are no switches. Not any more!”

    Me: *puzzled* “Huh? Not any more? What do you mean?”

    Customer: “Well, you know, my colleague told me that these switches might actually be what caused the problem, so I removed them.”

    Me: “REMOVED THEM??”

    Customer: “Yeah, you know, removed them. With a chisel.”

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