Note From God: Waters & Land First, Then Creatures

Customer: “I would like a refund, I found all my fish that I bought from you two days ago dead this morning.”

Me: “Okay, that’s fine. How old was the tank?”

(As long as the customer has followed our advice, we can refund or replace any fish lost.)

Customer: “A week.”

Me: “Right, so you put the fish in two days ago? The tank had been running for a week prior to that with the filter on 24/7? And you had everything in the tank before you put the fish in?”

Customer: “I did it just as you advised me to last week and everything was in the tank except the gravel, which I put in yesterday afternoon.”

Me: “So you put the gravel into the tank when the fish were already in there?”

Customer: “Yes. I would like those fish replaced, please.”

(Note: pouring gravel on fish’s heads = bad idea. We did give her replacements, but these fish could not be refunded.)