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  • Not Wii-motely Possible

    | CA, USA | Bad Behavior, Holidays, Theme Of The Month

    (It’s New Year’s Day at a popular gaming retail store. A disgruntled customer who appears to be a little caffeinated and twitchy walks up to the cashier, who also happens to be the assistant manager. He slams a Nintendo Wiimote in poor condition on the counter. Not only has it clearly been used, but it’s crusty and looks very unsanitary.)

    Customer: “Listen, I know you guys can’t give cash refunds without the receipt, but you’re going to have to do it. I’m the customer, so I’m right.”

    (The assistant manager remains silent and looks at the Wiimote, obviously hesitant to touch it.)

    Customer: “I used to work for [name of game shop] 10 years ago, so I know how things work! Give me my cash!”

    (My assistant manager looks to the cashier knowingly.)

    Customer: “If you want, I can call the manager and he’ll tell you to do it! Give me my cash now!”

    Assistant Manager: “You’re more than welcome to call the manager, but if you worked for [name of store] 10 years ago, then you should know things may have changed. The manager you used to know probably doesn’t even work for this chain anymore.”

    Customer: “Give me my f***ing cash!”

    Assistant Manager: “You just crossed the line by cussing, sir. There are children present. I’m going to have to ask you to leave.”

    Customer: “I’m the f***ing customer!”

    Assistant Manager: “Get out!”

    Customer: “F*** you! You guys are f***ing retards!”

    (The customer storms out of the store after grabbing his Wiimote.)

    Me: “Well, that’s one way to start of the New Year!”

    Assistant Manager: “Coming in here and cussing is not a good way to get what you want. I hadn’t even said ‘no’ yet. Although even if I could give him a cash refund for a ‘used’ controller, it was so crusty and disgusting that it looked like he dropped it in the toilet and then used it!”