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    Not Very Good At Checking His Account

    | MT, USAUSA | Extra Stupid, Money

    (I work for a bank call center.)

    Me: “Thank you for calling [bank]. How may I help you today?”

    Customer: “Yea, I tried to f****** withdraw my paycheck out of the ATM, and it won’t let me! You people are crooks! Get me my d*** money!”

    (I look into his account and see that the customer has both a checking and a savings. I look at the history of the card, and notice that the savings has about $5, and the checking has about $300. In the card history, I see that he’s been trying to withdraw using the savings account.)

    Me: “Sir, I noticed that you have two accounts linked to your debit card. It looks like the savings account was selected at the ATM as the account to withdraw from; are you near an ATM?”

    Customer: “Did you f****** fix it yet?! You d*** thieves!”

    Me: “Sir, I understand your frustration. If you’re near an ATM, I would be happy to hold on while you try it again. This time, when it asks what account to withdraw from, you need to choose checking rather then savings.”

    Customer: “It can’t be that easy! I’m not that stupid!”

    Me: “I didn’t say you were stupid; I’m only trying to help. Now please humor me, and try it again if you can.”

    (I can hear the customer cursing under his breath about me. I can see on my screen that he makes the withdrawal out of the checking account this time. He then comes back onto the line.)

    Customer: “Oh, I guess it was that easy. You people should make it more clearer next time!”