Not Two Bright
(I work in a Mexican restaurant where I host and take to-go orders. We have a special on the menu where you can get a plate of 1-4 items (a dollar more for each item added) starting off at $9.49. A regular calls in her order.)
Me: “Thank you for choosing [Restaurant]. This is [My Name]. How may I help you?”
Customer: “Yes, I want two of your lunch specials. I want two beef tacos on one plate and one beef taco and one beef enchilada on the other plate.”
Me: “Alright, on the first plate did you want two crispy beef tacos or soft?”
Customer: “Uhm, one crispy and one soft.”
Me: “Alright, and on the second plate did you want a soft beef taco or crispy?
Customer: *gets irritated* “UGH! CRISPY!”
Me: “Okie dokie, and what kinda sauce on the enchilada?”
Customer: “Queso. Now, can you repeat my order back so I can make sure you got it right?”
Me: “Yes ma’am, I have a Combo #2 with two beef tacos, one crispy and one soft. Then I have another Combo #2 with one beef crispy taco and one beef enchilada with queso on top.”
Customer: “NO! I said TWO lunch specials!”
Me: *confused* “Yes ma’am, two combos on our lunch menu, right?”
Customer: “NO! I want two crispy beef tacos on one, two soft beef tacos on another, and one beef crispy taco and one beef enchilada on the other!”
Me: “So, you want three lunch specials?”
Customer: “NO! I want TWO!”
Me: “Yes, ma’am, two plates.”
I re-write the order and repeat back her new order. She’s satisfied, so I ring up the three plates as opposed to two.)
Me: “Alrighty, your food should be ready in the next fifteen minutes or so!”
Customer: “Okay!” *hangs up*
(Fifteen minutes later, the customer arrives to pick up her order.)
Customer: “It was just the hardest having you take my order, missy!”
Me: “I’m sorry. You kept saying you wanted two plates when really it was three.”
Customer: “BECAUSE IT IS TWO! GOD!”
Me: “Alright, your total will be [price].”
(She pays, and I hand her her bag.)
Customer: *pulls out the boxes* “SEE?! TWO!” *happily walks out the door*
(The customer was holding three boxes.)
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Question of the Week
Have you ever served a bad customer who got what they deserved?
