Not Thinking Outside The Box – Part 2
(I’m on the phone with a customer who had returned an empty box with no tape to our video rental store.)
Customer: “…I f***ing DID return that tape this morning!”
Me: “Sorry, but you actually only returned an empty box.”
(The customer continues yelling at me and calling me names. I patiently wait until he stops.)
Me: “Could you do me a small favour? Go over to your VCR and press the eject button.”
(The customer curses me out again, but I hear him rest the phone down and then hear a VCR ejecting a tape. There is a silence, then the phone is picked up.)
Customer: “Um… I’ll be round in ten minutes.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
