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    Not Thinking Outside The Box – Part 2

    | Ireland |

    (I’m on the phone with a customer who had returned an empty box with no tape to our video rental store.)

    Customer: “…I f***ing DID return that tape this morning!”

    Me: “Sorry, but you actually only returned an empty box.”

    (The customer continues yelling at me and calling me names. I patiently wait until he stops.

    Me: “Could you do me a small favour? Go over to your VCR and press the eject button.”

    (The customer curses me out again, but I hear him rest the phone down and then hear a VCR ejecting a tape. There is a silence, then the phone is picked up.)

    Customer: “Um…I’ll be round in ten minutes.”

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    Not Thinking Outside The Box