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    Not The PIN-nacle Of Intelligence

    | Athens, GA, USA | At The Checkout, Extra Stupid, Language & Words, Money

    (I have finished scanning the customer’s items at the register.)

    Me: “Your total come to [price].”

    (The customer pulls out a card to pay.)

    Me: “What kind of card is it?”

    Customer: “Debit.”

    (I hit the debit key on my register. She proceeds to swipe it on her side, and I turn to finish bagging her groceries.)

    Customer: “This thing isn’t working!”

    (I turn back to see her holding the machine’s electronic pen, looking frustrated.)

    Me: “I’m sorry; did it not read your card? These things get temperamental sometimes.”

    Customer: “No, it read the card. But it’s not doing anything!”

    Me: “Hmm. Well, what does the screen say?”

    Customer: “It just says to enter my PIN.”

    Me: “Well then, just enter your PIN, ma’am.”

    Customer: “I did that twice, and it didn’t take it! It’s not working!”

    (The customer proceeds to demonstrate, by WRITING her PIN on the screen with the pen.)

    Me: “Um, no, ma’am. You use the buttons to type it in. The screen can’t read hand writing.”