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    Not Subscribing To His Own Line Of Thought

    | San Francisco, CA, USA |

    Customer: “Why do I see another charge on my card from you?”

    Me: “Well, according to your account, you were automatically renewed about month ago.”

    Customer: “That’s an outrage! Can I have a refund?”

    Me: “Well, we do let you know that we renew on our upgrade page, and we sent you a renewal notice two weeks before you were charged. Since you’ve used our services since, I can’t give you a refund.”

    Customer: “Well, I’m not happy. This is such a scam – how dare you. What are you going to do to make me happy?”

    Me: “I can give you a pro-rated refund.”

    Customer: “Fine. But make a note that I don’t like it. These automatic renewals are such a scam!”

    Me: “I can assure you it’s not a scam, though. Most internet companies use renewals, too.”

    Customer: “I know how it works! I’m in marketing. I set these up in my company!”