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    Not So Rewarding

    | Calgary, AB, USA | At The Checkout, Extra Stupid

    Me: “And do you have your rewards card with you today?”

    Customer: “Oh, yes, it’s in here somewhere…”

    (The customer proceeds to open and search through their purse while I wait.)

    Me: “I can take your phone number, if that’s more convenient.”

    Customer: “No, no! I can find it; it won’t take a moment.”

    (The customer keeps looking as the line grows longer.)

    Me: “I’d be perfectly happy with a phone number.”

    Customer: “You young people are so impatient these days!”

    (My line has now grown by at least five customers, who are starting to look restless. The customer is searching her wallet.)

    Me: “You’d be able to leave much quicker if you’d—”

    Customer: “Oh, for goodness sake! Do you really think I’ll just give your my phone number that easily? That’s personal information! How do I know you won’t call me later trying to sell me something I don’t need?”

    (I am speechless.)

    Customer: “Oh… you know what? I think my husband has the card; he was going to use it tomorrow. My phone number is [number]!”