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    Not Remotely Intelligent, Part 7

    | KY, USA | Technology

    (I am taking tech support calls for a satellite TV company.)

    Me: “Thank you, sir. How can I help you today?”

    Customer: “My remote isn’t working.”

    Me: “I apologize for that trouble, but I am happy to help. Lets reprogram the remote, okay?”

    Customer: “Okay, how do I do that?”

    Me: *I proceed to explain the steps to program the remote* “Now, use the number buttons on the remote to put in the code 02258.”

    (The next thing I hear are loud tones coming from the buttons on the phone in my ear. I can hear the customer is not talking into the phone, which leads me to believe he is talking into the remote.)

    Customer: “Okay, I did that.”

    (He asks if I am there a few times, before realizing he isn’t talking into the phone.)

    Customer: *into the phone this time* “Okay, I did that.”

    Me: “Thank you, sir. That was good practice. Now let’s do that again, but this time with the remote control…”

    Related:
    Not Remotely Intelligent, Part 6
    Not Remotely Intelligent, Part 5
    Not Remotely Intelligent, Part 4
    Not Remotely Intelligent, Part 3