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    Not Remotely Intelligent, Part 5

    | Ontario, Canada |

    (A caller is saying that her cable isn’t working. I determine that her TV simply is not switched on.)

    Me: “Okay. I just need you to press the power button on your remote, and your TV will work.”

    Customer: “I can’t find the remote! Make it work!”

    Me: “Don’t worry. Just press the power button on your TV for me.”

    Customer: “I don’t have a power button on my TV!”

    Me: “Okay. Can you do me a favor and read out the buttons you see on your TV?”

    Customer: “The first one says ‘pooer’.”

    Me: “I’m sorry, what?”

    Customer: “Pooer.”

    Me: “Can you spell that for me, please?”

    Customer: “P-O-W-E-R.”

    Me: “Great, that’s your power button.”

    Customer: “No, it says ‘pooer’.”

    Me: “Ma’am, I assure you that’s your power button. Please just press it.”

    Customer: “Well, they must have misspelled it.”

    Related:
    Not Remotely Intelligent, Part 4
    Not Remotely Intelligent, Part 3
    Not Remotely Intelligent, Part 2
    Not Remotely Intelligent