(A customer calls in to get help setting up a video conferencing unit with a display on the remote that shows status of selection.)
Me: “So, are you pointing the remote at the unit?”
Me: “Where is the display on the remote? Is the top or bottom closest to you?
Customer: “The bottom is closest to me.”
Me: “Okay, turn the remote around so the LCD is towards the unit.”
Me: “What do you see?”
Customer: “The back of the remote.”