(A customer calls in to get help setting up a video conferencing unit with a display on the remote that shows status of selection.)

Me: “So, are you pointing the remote at the unit?”

Customer: “Yes.”

Me: “Where is the display on the remote? Is the top or bottom closest to you?

Customer: “The bottom is closest to me.”

Me: “Okay, turn the remote around so the LCD is towards the unit.”

Customer: “Okay.”

Me: “What do you see?”

Customer: “The back of the remote.”

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Not Remotely Intelligent 2
Not Remotely Intelligent