(We have the top ten DVD’s on a wall. We use an empty case with a number on it to show where each film is ranked in the top ten. A man walks up and puts the number ‘3’ case on the counter.)
Customer: “I’d like hire this.”
Me: “This isn’t a movie. Star Trek is currently ranked number 3. Would you like to rent that?”
Customer: “No, I don’t want Star Trek! I want this one!”
Me: “Sorry, that is just an empty case that we use to show our top ten rentals, it isn’t a film. If you’d like to rent one of our top ten make sure you grab one of the take home cases behind the display cases.”
(The man seems to catch on, returns to the shelf and walks back with one of the generic DVD cases we use to chock up the number ‘3’ case so it sits flush with the other DVDs).
Customer: “There! Now will you let me rent it?”