(I work for an online traffic school and for some of the counties, we need them to put answers to security questions.
Me: “Hi, this is ***, how can I help you?”
Caller: “Hey, it says that I missed a security question and that I need to call this number to continue.”
Me: “Okay, what question did you miss?”
Caller: “I missed what is my favorite animal.”
(I get his personal information and look up his answer.)
Me: “Sir, the answer we have here says ‘Pussy’. You are aware that this is also the same answer you have for… your favorite food?”