Not Quite Seeing The Light
Customer: “I can’t get on with these reading glasses. I can read fine with them here but not at home.”
Me: “Okay, have a look at the reading chart here.”
Customer: “Well, I can read that here but not at home when I read in the evening.”
Me: “It’s quite bright here. What kind of lighting are you using at home?”
Customer: “What difference would that make?”
Me: “Well, if you’re reading in poor light that can make it more difficult to see small print.”
Customer: “I just have a table lamp.”
Me: “You might want to try a reading light. Better light does make it easier to see.”
Customer: “I just want glasses that work! You don’t need light to see!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
