November Theme Of The Month: Black Friday!

Not Quite On Top Of Her Game

| MD, USA | Bad Behavior, Criminal/Illegal, Technology, Theme Of The Month, Uncategorized

(I work as a slot machine technician. While we do occasionally talk with customers, they’re not our primary concern. In the event of a customer dispute, we’re to call a supervisor and let them handle it from there. I’m flagged down by a flustered customer while walking the floor. She is playing a very popular game. Her English is halting at best.)

Customer: “This game stole my $20! You gimme $20!”

Me: “Let me take a look at it, ma’am.”

(I open the game and check the device that accepts bills; nothing is inside. I next check the machine’s logs, and see that a $20 bill was indeed inserted only a few moments earlier, but that exact $20 was then cashed out 10 seconds later with no games played.)

Me: “Ma’am, it appears the $20 was cashed out 10 seconds after it was put in.”

Customer: “No! It stole it! Gimme my $20!”

(I call for a supervisor. It’s a very busy Friday night, and it takes 15 minutes for one to finally come by. In the meantime, the lady has gotten more agitated.)

Supervisor: “Hey, what’s up?”

Me: “This customer says the machine ate her $20, but the machine’s logs say that the $20 was cashed out 10 seconds later.”

Supervisor: “Thanks, I’ve got this.”

(My supervisor approaches the customer.)

Supervisor: “Ma’am, the machine says you cashed out your $20.”

Customer: “No! It took my $20! Gimme $20!”

Supervisor: “Ma’am, I’m not giving you $20.”

(The look on her face is something like rage, disbelief and heartbreak. She eventually storms off, getting nothing for her troubles. After talking with a few other techs, it turns out she has tried this at a few other games in the casino that night, with the exact same result.)