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    Not Quite Hammering A Point Home

    | Wisconsin, USA | Family & Kids, Language & Words

    Me: “Thank you for calling [store]. How can I help you?”

    Caller: “My daughter is having her birthday in a few days. Do you do kids’ birthday parties?”

    Me: “Excuse me?”

    Caller: “Do you come to people’s homes dressed up for kids’ birthday parties?  I was hoping for a princess theme.”

    Me: “Ma’am, I believe you have to wrong number. This is a home improvement store.”

    Caller: “No, I do not have the wrong number! I was told you do kids’ birthday parties!”

    Me: “Uh, well…in our grocery department we sell candles. And cake mix. And frosting.”

    Caller: “Oh, wonderful! Do you have decorations you could bring too?”

    Me: “I’m not going to bring anything, but you could come in to our store to buy the cake supplies and some decorations from our wall-coverings department.”

    Caller: “You have specific departments for kids’ birthdays? That’s wonderful! Where are you located and what are your hours?”

    Me: “Ma’am, like I said before, you called a home improvement store. We, unfortunately, do not provide entertainment for children’s birthday parties, but we are located at [address] and our store hours are 6:30 AM to 10 PM.”

    Caller: “Just perfect, you’ve been so helpful!  Have a wonderful day!” *hangs up*