Caller: “Hi, I need a copy of my receipt for an order I had the other day.”

Me: “Okay, ma’am. I will need the date, your name, the company name, and if you have it, the amount.”

Caller: “Yes, my name is Diane, I’m calling from [Company] and it was for yesterday. The amount was $158.26. No, wait. It was $128.26. At least, that’s what it says on the receipt that I’m holding.”

Me: “So you have the receipt, then?”

Caller: *pause* “Yes! Thanks for your help!” *click*