Me: “Hey, how are you doing today?”

Customer: “Yeah, I put a stack of books on hold up here three weeks ago.”

Me: “Our policy states we can only hold books for 24 hours. So, there most likely not up here.”

Customer: “You were the girl that put them on hold. You told me you could hold them till I came back. Don’t you remember?”

Me: “Ma’am, I always let customers now about our 24 hour policy. We can’t hold their books for 3 weeks. I can get someone over here to help you find the books again if you’d like.”

Customer: “Well, what were they?”

Me: “Pardon?”

Customer: “What books did I put on hold!? That was three weeks ago. How the h*** am I suppose to remember?”