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    Not Getting With The Program

    | CA, USA |

    Me: “Good afternoon, [Software Company] Tech Support. How can I help you?”

    Customer: “I have a complaint about your software. My employees keep exiting the files without saving. I need you to fix that problem with your software.”

    Me: “Sir, when you pick to exit the application, it asks you if you are sure you want to exit without saving.”

    Customer: “I know. I think they are just hitting enter at the question.”

    Me: “Sir, the default is no.”

    Customer: “Well, they must be answering yes.”

    Me: “I’m not sure how we can change the software to make it easier for your employees to understand.”

    Customer: “Can you add a second box after the first box, asking if they are really sure they want to lose what they just entered?”

    Me: “I can put that request in, sir. But I doubt that development will change the software.”

    Customer: “Why not?! It’s a bug in your software! I want it fixed!”