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    Not Getting The Message, Part 2

    | Sioux Falls, SD, USA | Bizarre, Money, Theme Of The Month

    Me: “Thank you for calling [Bank]. How can I help you today?”

    Customer: “My bank called and left a message for me to call them back. Should I call them back?”

    Me: “Well, that is completely up to you.”

    Customer: “Why are they calling?”

    Me: “I’m afraid that I work in a call center and not at your branch bank. I do not know why they’re calling you.”

    Customer: “Hmm.”

    (There is a prolonged moment of silence.)

    Customer: “In your opinion, what do you think they might have wanted?”

    Me: “I’m afraid I don’t know that. If you’re curious, I would suggest calling them back.”

    Customer: “Is that your opinion on what I should do?”

    Me: “Only if you’re curious.”

    Customer: “Well, I am.”

    Me: “Then, it seems like it is settled.”

    Customer: “So you think I should call them back.”

    (This back-and-forth goes on for 12 minutes.)

    Me: “Again, I don’t know why they are calling. If you want to know, you can call them. If you do not want to know, you should not call them.”

    Customer: “Okay. I’ll think about it. Thank you. Bye.”

    Me: “Have a good day, sir.”

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