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    Not Exactly Driving Home His Point

    | Syracuse, NY, USA |

    Me: “Thank you for calling [insurance company]. May I have your name please?”

    Customer: “My bill is too high. I don’t understand why I owe you so much money. I took a bunch of stuff off my policy to lower my bill.”

    Me: “Well I’m sorry to hear you are having a hard time. Give me just one moment to review your policy.”

    (I place him on hold for a minute and see that the 19 year old kid has received two speeding tickets in less than three months.)

    Me: “I see the reason for the increase is that you received two speeding tickets the second half of last year that is impacting your premium.”

    Customer: “Fine! Then I request cancellation!”

    Me: “Ok. I’ll need to get you in touch with your local agent so that they can assist you with replacing the policy. Let me give you the number in case I lose you in the transfer.”

    Customer: “Well give me a minute. You are going to have to talk slowly. I’m driving down the road and need to write this down.”