November Theme Of The Month: Black Friday!

Not Even Remotely Close, Part 3

| Columbus, OH, USA | Extra Stupid, Technology

(I work for a large cable company, and we leave our personal number after an install so customers can call us with questions. I get a call from a customer while on a lunch break.)

Me: “Hello. This is [Name] with [Company].”

Customer: “Yes! You installed my cable a few weeks ago, and something is going on! Your box is broken, and it broke my TV!”

Me: “Okay… So, what exactly is happening?”

Customer: “I push the power button on the remote, and nothing turns on!”

(This is a common problem that’s easily fixed by simply pushing a different button on the remote.)

Me: “Oh! All you have to do is push [cable] button and then hit your power button, and it should turn back on. You might have dropped your remote and un-programmed it. It’s an easy fix!”

Customer: “I tried that. It’s not working!”

(I am thinking I’ll have to drive out and help this customer push a different button on the remote, when suddenly, it hits me.)

Me: “Ma’am… when you hit the buttons on your remote, do they light up at all?”

Customer: “No! They don’t do anything! I push and push and nothing happens!”

Me: “Ma’am, your remote just needs new batteries.”

Customer: “Well, how was I supposed to know that? Don’t you just mail me a new one?”

Me: “Sorry, no. Enjoy your day, and thanks for choosing [Company].”

(Later, I found out she called my manager, and he had some poor soul run her out a new remote.)

Not Even Remotely Close, Part 2
Not Even Remotely Close