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    Not Caught Up In The Web

    | Tucson, AZ, USA |

    Me: “Thank you for calling. This is [name]. How can I help you?”

    Customer: “My mother’s computer won’t connect to the internet.”

    Me: “Alright, Let’s see if we can figure out the issue.”

    (I spend five minutes troubleshooting the connection, and still can’t get it connected.)

    Me: “I can’t find anything wrong with your computer. Is it a desktop or a laptop?”

    Customer: “I don’t know. She’s in Florida, so I’ll have to call and ask her.”

    Me: “Okay, do you happen to know her internet service provider?”

    Customer: “Yes, it’s you guys.”

    Me: “Sir, we’re a repair center. Are you sure she has internet?”

    Customer: “Doesn’t it come free with the computer?”

    Me: “No, They stopped doing that a while ago.”

    Customer: “Figures. I’ll tell her!”