July Theme Of The Month: Great Timing!

Not Behaving Like An Adult

| Pine Grove, PA, USA | Hotels & Lodging, Money

(I have just checked a guest in at a discounted rate. After 20 minutes, the guest calls me at the front desk.)

Guest: “You’ve charged me $199! You said my rate was $109!”

Me: “Okay, sir, let me bring up your reservation to make sure I didn’t make a mistake.”

(The guest grunts, but lets me check.)

Me: “I’m sorry, sir, but it looks like I didn’t make a mistake. You will see an authorization for $136.36 until your card is actually charged. We authorize for more just in case you have any incidentals at the end of your stay.”

Guest: “Listen to what I’m telling you; I’ve been overcharged!”

Me: “Please come to the front desk so I can see your receipt.”

(The guest comes down, and slams a receipt on the desk that doesn’t look anything like what we give out.)

Me: “I’m sorry, sir, but this receipt is for [Adult Store]. You must have gotten the receipts mixed up. Here is a new one for your stay here; have a great night!”