Not Always Receptive
(I am a teenager going with my mother at the optometrist’s office.)
Receptionist: “Yeah, what can I do for you?”
My Mom: “We have an appointment for 1:30 with [optometrist].”
Receptionist: “Name?”
My Mom: *gives our last name*
Receptionist: “Patient’s name?”
My Mom: *gestures to me* “This is Vanessa.”
Receptionist: *rudely* “I don’t need to know which one of you it is, just the first name. Take a seat!”
(We are a little taken aback, but take our seats. An hour passes before my mom gets up to inquire why it’s taking so long.)
My Mom: “Excuse me, we’ve been waiting an hour—”
Receptionist: “Not my problem.”
My Mom: “Um, when do you think we’ll be seen?”
Receptionist: *sighs dramatically* “Did you have an appointment?”
My Mom: “Yes, for 1:30.”
Receptionist: “Name?”
My Mom: *gives our last name again*
Receptionist: *looks at the computer* “Uh, yeah, we cancelled that. If you’re more than 15 minutes late we cancel you. Sorry.”
My Mom: “Are you kidding me? We were here at 1:15. The appointment was for 1:30. It’s 2:16 now.”
Receptionist: “Yeah, and you said your name was ‘Venesia.’ I don’t have you down for an appointment, so you’re seen as a walk-in.”
Me: “My name’s VANESSA.”
Receptionist: “Oh, Va-NESS-a. Well, not my fault I can’t understand that weird name! You’ll be seen as soon as the doctor can see you, m’kay?”
My Mom: “We’ve been waiting for an hour. We gave you our last name when we checked in; didn’t you see the name on the list?”
Receptionist: “Nope.”
My Mom: “Well, how much more of a wait will there be?”
Receptionist: “I don’t know. Not my problem.”
My Mom: “It is your problem because it’s your job to check us in! We were here on time; I expect her to be seen today!”
Receptionist: “Well, too bad, you’ll have to wait. Now either go sit down with your ugly four-eyed daughter or take your [racial slur] selves home and make another appointment!”
My Mom: “We won’t bother with either, actually. We’re done with this office. You need an attitude check.”
Receptionist: “Fine. Whatever, b****.”
(We hurry out of there. We ended up having to change doctors, which is a shame because that optometrist was actually very good. We just couldn’t deal with that receptionist again.)
Question of the Week
Have you ever served a bad customer who got what they deserved?