Won’t Do It Again, Scot’s Honor
(The Dutch speaking part of Belgium doesn’t like to be confused with their Dutch neighbours – and vice versa. I’m on the phone with a Scottish customer and somehow we come to the topic “ethnicity.”)
Scot: “Right, you are Dutch, aren’t you?”
Me: *sternly* “No, I speak Dutch as a native language but I’m Belgian. I think I’ll call you ‘English’ from now on.”
(He apologized and never confused the two again!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
