(I sell insurance. Sometimes, bank managers will ring up with customers who are in the bank. In this case, the bank lady was doing all the talking because the woman was partly deaf.)

Me: “Good morning, *** insurance, how can I help you?”

Bank manager: “I’m with a lady who’d like a quote, please.”

Me: “Yup, no problem. Could I speak to her briefly?”

(I talk to the customer and get her permission for the bank manager to do the quote with her details.)

Me: “Okay, can I take her surname, please?”

Bank manager: “My surname or hers?”

Me: “Hers, please…” *she gives it* “… and her date of birth?”

Bank manager: “Mine, or hers?”

Me: “Hers…” *she gives it* “… okay, and her postcode.”

Bank manager: “Why do you want my postcode?”

Me: “I don’t. I want her postcode. It’s her policy, so I need her details.”

(You get the general idea. This continued, right up until the very end of the insurance quote.)

Me: “So, the price for the year is ***.”

Bank manager: “I’d have to pay that?!”

Me: “…”