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    No Wait To Her Argument

    | Columbus, OH, USA | Extra Stupid, Health & Body, Time

    (I’m running slightly late to meet a patient. I arrive about five minutes after the appointment time to find no one there. I wait around, wondering if she was perhaps caught up in traffic. After half an hour goes by, I call her.)

    Patient: *rudely* “Hello!?”

    Me: “Hello, this is [name] of [clinic name]. We had a 4 pm appointment today, but I didn’t see you.”

    Patient: “Oh, I was waiting forever, and you never showed!”

    Me: “I’m so sorry I missed you. How long were you waiting?”

    Patient: “45 minutes.”

    Me: “Huh? But it’s 4:30 now and there’s no one here.”

    Patient: “Yeah, I know! I left at 4pm!”

    Me: “But, that’s when our appointment was.”

    Patient: “Right! I can’t believe you were so late!”

    Me: “Please correct me if I’m wrong, but [clinic] is by-appointment-only, which means I am not in the office unless there’s a patient. I’ve told you this, haven’t I?”

    Patient: “That’s right.”

    Me: “So you’re upset because I wasn’t here 45 minutes before I was actually supposed to be here?”

    Patient: “Yes!”

    (The weirdest thing is that I had actually treated her before, and she’d shown up fifteen minutes late without calling!)