November Theme Of The Month: Black Friday!

No Ifs, Ends, Or Butts

, | Kansas City, MO, USA | Uncategorized

Me: “Thank you for calling [insurance company]. How may I help you?”

Customer: “Yes. I need to know if my insurance covers a butt indent.”

Me: “I’m sorry…could you say that again?”

Customer: “I need to know if my car insurance covers a butt indent. There’s one on the hood of my car. What is that covered under and how much is my deductible?”

Me: “Um…do you know how it got there?”

Customer: “No. It looks like a small butt, though.”

Me: “Well, I can’t tell you what it would be covered under until I know how it got there. Do you know if it was the result of a collision or not?”

Customer: “What?”

Me: “You have two different deductibles for your comprehensive coverage and your collision coverage. Do you know how the…butt ended up there? ”

Customer: “No, but it’s a small butt on the hood of my car!”

Me: “Well, your comprehensive deductible is $250 and your collision is $500. Would you like me to submit a claim and let the claim adjuster handle it from here?”

Customer: “Oh no! I don’t want to make a claim. I was just wondering if it would be covered if I wanted to file one. Thanks!” *hangs up*