Me: “Thank you for calling [company] support, can I have your employee ID number, please?”

Caller: “Yeah, can you put me on hold?”

Me: “Excuse me?”

Caller: “I called before and complained about the awful hold music you guys use. I want to see if you changed it.”

Me: “Hold on just a minute.”

(I put the caller on hold for a minute.)

Me: “Hello, are you still there ma’am?”

Caller: “Yeah, I’m here.”

Me: “So is the hold music any less awful?”

Caller: “No, not really. Thanks.” *click*