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    No Holding Back

    | Webster, NY, USA | Bizarre, Musical Mayhem, Technology

    Me: “Thank you for calling [company] support, can I have your employee ID number, please?”

    Caller: “Yeah, can you put me on hold?”

    Me: “Excuse me?”

    Caller: “I called before and complained about the awful hold music you guys use. I want to see if you changed it.”

    Me: “Hold on just a minute.”

    (I put the caller on hold for a minute.)

    Me: “Hello, are you still there ma’am?”

    Caller: “Yeah, I’m here.”

    Me: “So is the hold music any less awful?”

    Caller: “No, not really. Thanks.” *click*